Frequently Asked Questions
1. What is BioTailor?
BioTailor is a highly personalised health wellness and supplement service that combines at-home blood testing with tailored supplement plans. We help you better understand your body using biomarker data and provide personalised recommendations to support your health and wellbeing.
2. How does BioTailor work?
You book your blood test online at a time that suits you. A qualified nurse visits your home to collect the sample, which is analysed by an accredited laboratory. Within 24 hours, you receive your results along with a personalised supplement plan tailored to your body's unique needs. You review and confirm your personalised supplements plan, which is then delivered directly to your door. You choose how often it should be delivered.
3. Do I need to visit a clinic or lab?
No. The blood sample is collected in the comfort of your home by a qualified healthcare professional. There is no need to visit a clinic or laboratory.
4. How long does it take to receive my results?
Your results are typically available within 24 hours from sample collection.
5. Are BioTailor’s services medical or diagnostic?
No. BioTailor provides wellness insights and nutritional guidance only. Our reports and recommendations are not medical advice and are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional for medical concerns.
6. Who is BioTailor suitable for?
BioTailor is intended for adults who want to better understand their health and optimise their wellbeing. If you are pregnant, breastfeeding, have a medical condition, or are taking medication, you should consult a healthcare professional before using the service.
7. How often should I repeat my blood test?
We recommend refreshing your blood tests every 3–6 months to track changes, monitor progress, and refine your personalised recommendations.
8. Are supplements mandatory?
No. Supplements are optional. Your report provides personalised recommendations, but the decision to follow them is entirely yours.
9. Where do the supplements come from?
If you choose to order supplements through BioTailor, they are sourced from trusted, quality-controlled suppliers and delivered directly to your door.
10. Is my personal and health data secure?
Yes. We take data protection seriously. Your personal and health information is handled in accordance with applicable data protection laws and our Privacy Policy, and is never shared without your consent.
11. What if I have questions about my results?
Your report is designed to be clear and easy to understand. If you need additional clarification, you can contact our support team for guidance on how to interpret your results from a wellness perspective.
12. Can BioTailor replace my doctor?
No. BioTailor is designed to complement, not replace, medical care. For diagnosis, treatment, or medical decisions, always consult a licensed healthcare professional.
13. Is BioTailor a subscription service?
BioTailor does not require a mandatory subscription. You can choose to place a one-time order or opt into a flexible subscription for your personalised supplements. Subscription frequency can be adjusted, paused, or cancelled at any time.
14. In which countries is the blood test available and can you ship to any address?
BioTailor currently operates within the UAE only. We are actively expanding our network and expect to offer our services in more locations soon. At this time, we are unable to ship to PO boxes or outside the UAE.
15. Are BioTailor supplements compatible with other medications?
BioTailor supplements are nutritional food supplements, not medicinal products. When you complete your questionnaire, we take into account the information you provide, including any medications you are currently taking, to tailor your recommendations. However, if you are taking prescription medication, have a medical condition, or have any concerns, we strongly recommend consulting your healthcare professional before starting any new supplement regimen.